An orange blinking light is the pump's way of saying something isn't right.
Whenever a pump update is available, we strongly recommend updating to the newest version for the most up-to-date features and fixes for issues you may be experiencing.
Make sure you have updated to the latest version of the Willow™ App in order to get access to new pump updates as they become available.
Try our interactive helper tool which will walk you through how to resolve your issue, and gather relevant information to send to Willow Care should you need further support.
Make sure to connect your pumps to the Willow App regularly. The app will give you the most up to date in-app guidance (and features!). If you need to reach out to Customer Care, open the app and connect your pumps first so we can better diagnose and troubleshoot the issue
The following app alerts are associated with the orange blinking light:
- Open & Close Pump
- Flush through Container Valve or Attach Bag
- Check Assembly (Willow 2.0 and 1.0)
Or check out these troubleshooting videos:
Willow® 3.0: Orange Blinking Light (Milk Bags)